Standard Shipping: Door-To-Door
This is a standard courier service straight to your door or address you indicate. Depending on your location, Door-to-Door delivery service is generally 2-4 working days.
Please allow extra 2 working days for preparation and dispatch of your order on top of shipping times, when shopping with us.
Postnet to Postnet Shipping: Postnet Branch to Postnet Branch
This is not a service to your door but a Postnet Branch near you. Delivery service via Postnet takes approximately up to 3-4 working days. Please indicate your nearest Postnet instead of your address.
We offer free shipping over R1300 on standard size parcels only(30 x 40 (A4 flyer bag)!
Large size parcels are subject to different shipping fee based on volumetrics(All coats and winter wear).
Note that transit times are based on working days only, and does not include weekends or public holidays. Courier is a 3rd party provider, so delays outside of Gauteng are possible.
Please allow 2 working days, on top of shipping times, for preparation and dispatch of your order.
We provide tracking for all our orders via email, so you know where your package is. Please allow 24h at least to show the tracking information while it is in transit between our studio and courier transit center.
If you have any issues with a delayed order, you can first check your tracking link for info. If you are missing your dispatch confirmation email or tracking number, check your spam folder first or get in touch with us.
Due to the courier service being a 3rd party provider, we are not responsible for items being lost, damaged or stolen once the order has left our studio. In the case of a courier truck being hijacked, we are not responsible for refunds or returns.