FAQ'S

We are an Online Consignment Store selling vintage pieces, good quality second hand and authentic luxury designer items, directly from our fashion community, providing access to a curated range of vintage and contemporary items. See below for frequently asked questions

When will i receive my order?

We use a number of shipping providers to accommodate different customer needs. Delivery times vary according to where you live and the size of your order. They range from 3 to 7 working days, including processing and preparation of your order. We process and ship out orders every Tuesday and Thursday.

Do you have a physical store?

No, we do not have a physical store and purely operate online.

Where are you based?

Our studio space is located in Norwood, Johannesburg, South Africa.

Are all your items authentic?

All of our items are authentic and carefully inspected before they are sold. We have an extensive knowledge of vintage and new designer items and all items are checked for inconsistencies extensively. We are a verified LegitApp enterprise partner.

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Do your items come with proof of purchase or authenticity cards?

Our items do not come with proof of purchase or authenticity cards unless stated otherwise or requested at an extra fee.

Can i collect my order instead of shipping?

Unfortunately, we do not offer collections at this time.

Does MOY buy clothing directly from people?

We do not buy clothing directly from people. We operate on consignment basis. To find out more click here.

MOY Vouchers - how do i use it?

MOY Voucher is a discount code you can use at checkout. If you have received a MOY voucher (a generated discount code)as a gift or when exchanging your order, simply type the discount code at checkout when making your next purchase. The voucher is valid for 2 month only